FAQs

Why do I have to book an appointment for a prescription renewal?

It is your responsibility as a patient to ensure that you have enough medication until your next appointment. Proper medical practice requires regular monitoring of persons taking any medication and as such you must be seen by a physician. Patients requiring prescription renewals will be accommodated as soon as possible.

What should I do if my doctor is fully booked?

Synergy Medical Clinic makes every effort to see clinic patients in need of care when their physician is fully booked or unavailable. Please call your physician’s office and our staff will arrange to have you seen by your physcian or one of his/her colleagues. When you have completed your visit you are referred back to your family physician.

Are any Family Physicians accepting new patients?

At present, there are a number of physicians accepting new patients. Please click the link on the right to find a physician. Make sure that you bring your valid Heath Care Card to your visit.

Notice from Dr Danny Chao

28 August 2021

NOTICE Regarding Dr Danny CHAO

Dear patient of Dr. Chao,

I regret to inform you that I am ending my family medicine practice at Synergy Medical Clinic on November 30, 2021. I will be available to continue to provide you with medical care until thisdate. At this time, there are no physicians accepting patients at the clinic and as such I encourage you to find a physician using the following resources:
To find a new family physician, please:

– Visit https://albertafindadoctor.ca or

– Visit https://search.cpsa.ca/physiciansearch or
– Call the Sherwood Park-Strathcona County Primary Care Network (PCN) at (780) 410-8000 or
– Call Healthlink at 811

Your medical records will remain in Synergy Medical Clinic unless your written authorization is received to transfer them to another physician outside our clinic, as is required by the College of Physicians and Surgeons of Alberta. Your new family physician may request a copy of your medical records by faxing the authorization to (780) 449-5609.
You may also access some of your health records at https://myhealth.alberta.ca/myhealthrecords It has been a pleasure to be able to provide medical care for you and I wish you all the best.

Sincerely,

Danny Chao, MD, CCFP

Notice from Dr Kem Algu

August 28 2021

Dear Patient,

NOTICE OF RETIREMENT Dr Kem ALGU

It is with great sadness that I wish to advise you and your family of my retirement on 30 November 2021. It has been my absolute pleasure and privilege to have known each one of you and your families. Thank you for trusting me to take care of your health needs over the past twenty-one years. I will continue to be available to care for you until the date of my retirement.

FINDING A NEW FAMILY PHYSICIAN:
I am pleased to advise you that we are fortunate to have doctors new to our practice who are accepting limited number of patients. It will be advisable that you call our office at 780-400-3322 to schedule an introductory visit. Please note that many family physicians are not comfortable treating patients with non-cancer chronic pain on opioids (including codeine and tramadol) or those patients on benzodiazepines/zopiclone/eszopiclone/zolpidem. Please see below for additional information that may help you to find a new family physician.

Medical practices frequently change as does the list of clinics accepting new patients. You are encouraged to reach out to the following resources to find up to date information on family physicians accepting new patients, or for support with finding a new family physician:
CPSA (College of Physicians and Surgeons of Alberta) find a physician website at http://search.cpsa.ca/physiciansearch or at the CPSA member service agents at 1-800-561-3899
Alberta Find a Doctor at albertafindadoctor.ca OR Call Health Link at 811

ACCESSING YOUR MEDICAL INFORMATION:
Your medical records will remain in the clinic unless your written authorization is received to transfer them to another physician outside our clinic, as is required by the CPSA. Your new family physician may want a copy of your medical records, particularly if you had seen other specialists or have a complex medical history. Your new family physician may fax the authorization to 780-449-6993. If you remain within our group of clinics, then no request is necessary.
You may also access some of your health records at myhealth.alberta.ca/myhealthrecords
My Health Records is an Alberta Health online tool that you can use to view your immunizations, medications, results of common lab tests and diagnostics. Your physician can access these records and more on NETCARE.

You may also access some of your medical records on our patient portal. If you have not signed up to our portal, please discuss with our reception staff the next time you are in the clinic. Access to our portal is free but requires an email address. The portal allows you to have limited communication with your physician at our clinic, gives you access to some medical consultation reports, and allows you to make online appointments.

In closing, I want to thank each one of you for allowing me and our staff to be part of your health care team. It has been my privilege and pleasure to provide medical care for you and your family. It has been an immense honour to get to know you, and you have made my medical career rich and rewarding. I will look back on this time with much warmth and many fond memories thanks to each of you.
I wish you all good health.

With kind regards,

Kem Algu M.D.

Proof of CoVID Immunization

COVID Immunization Proof

We have been getting a number of calls regarding getting a record of COVID immunization.

The easiest way to get this is to:

  • Go to the My Health Alberta web site https://myhealth.alberta.ca/ and create an account under MyHealthRecords.
  • Once you register, it takes 5 to 10 days to get a verification number in the mail.
  • Once signed up, the vaccinations are easily displayed.

The MyHealthRecords app for mobile phones is available on the Apple Store and Google Play Store.

This is the easiest and most effective way to get the records.  You can even print them off at home from your computer.

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Notice from Dr Andrea Tamm

September 09, 2021

Dear Patients,

I regret to inform you that I will be closing my family medicine practice at Synergy Medical Clinic as of December 9, 2021. I will be available to provide medical care until this date.  However, it is advisable that you establish care with a new family physician as soon as possible.

At this time, there are no physicians accepting patients at Synergy Medical, and as such I encourage you to find a physician using the following resources:

Following the requirements of the College of Physicians and Surgeons of Alberta, your medical records will remain in Synergy Medical Clinic unless your written authorization is received to transfer them to another physician outside the clinic. Your new family physician may request a copy of your medical records by faxing the authorization to (780) 449-5609.

You may also access some of your health records, including test results, immunizations, and medications, at https://myhealth.alberta.ca/myhealthrecords. Your new physician, if in Alberta, will be able to access these records via Netcare.

I want to thank each of you for entrusting me with your medical needs. It has been a privilege to care for you over the past eight years, and I will miss it. I wish you good health, happiness, and the best things life has to offer.

Sincerely

Andrea Tamm, MD, CCFP